Your 100% satisfaction is important for us. We offer a 07-days Exchange Policy subject to the following terms and conditions.
Terms & Conditions:
- If a product gets damaged or was faulty upon a delivery – we offer Exchange.
- Timing: we have a 07-days Return & Exchange Policy, since the day item was received.it takes upto 14 days to process all queries.
- To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.Any price tags, labels, original packing or accessories damaged/removed will be considered as a used product.
- For returns/Exchanges email us at firstname.lastname@example.org with the subject ‘Returns/Exchange’ and include your order number, name and the reason for the return.
- Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid “lost packages” situations.
- Please note that customers are responsible for shipping costs of returned items*.
- The customer services team after reviewing the request will issue a coupon of same value valid for online store ONLY, which can be used to buy item(s) in future with a limited expiry date **.
- Processing Time: Please allow one week (7 days) for the processing of damage and claims. During sale periods, all such claims would be entertained after the sale ends***.
- Packages can not be opened prior to payment to courier company in case of Cash on Delivery (COD).
- All exchanges are applicable for nationwide Pakistan shipment only.
- We aim to close all queries within 2 weeks of the request.
- Please note, the items purchased from our retail outlet cannot be sent to the Online Store for exchange through courier. Those items can ONLY be exchanged at our retail outlets. Similarly items purchased through our Online Store can not be exchanged at our retail outlets.
- Turnstyle reserves the right to refuse any exchanges if the return process is not followed by the customer.
- Once you are ready to process your request, please click on the below link and fill out your form.
- Due to difference color monitors / screens and lighting condition during photo shoot, the exact color or texture of the final product may slightly vary from what is shown in the screen, therefore product can not be exchanged for this reason.
*shipping cost will be borne by us if it is a manufacturing defect/wrong item delivery.
**Maximum expiry of coupon will be 03 Months.
***which may be upto a month.